If you need managed services to maintain peak IT network operations, consider us here at Applied Information Sciences. We’ll manage all your IT services for a predictable cost so you can focus on more strategic investments. AIS’ Managed Services Practice provides ongoing responsibility for monitoring, patching and problem resolution for specific IT systems on your company’s behalf.
Capabilities
- Patching
- Monitoring
- Alerting
- Backup and Restore
- Incident Response
AIS’ Managed Service Practice has up to 24×7 coverage for initial responses to incidents through a combination of dedicated, part- and full-time staff, both onshore and offshore. AIS prides itself in being on the leading edge of managed services support. Our collaborative, disciplined approach is committed to quality, value, time and budget.
AIS’ Support Request Triage Process
Our tier 1 staff will escalate incidents that cannot be resolved to the proper area. When an issue is escalated, we will put out a call for help based on the technical area of expertise in question. We will utilize AIS assets to spend time resolving issues. You aren’t just hiring a few support agents; you are hiring all of AIS’ depth and breadth of over 35 years’ experience in technology innovation.
We are focused on the following platforms, but will consider engaging with others on a case-by-case basis:
- Cloud Migration (Lift & Shift, + Optimizations, Rewrite)
- AIS will manage and support your system after migrating it to the cloud
- Upgrades
- AIS will upgrade your system(s) to later versions and keep them up to date
- SharePoint & SharePoint Online
- On-Premises VMs
- Cloud IaaS (Azure/AWS/etc.)
- Cloud PaaS (O365)
- CRM & CRM Online
- On-Premises VMs
- Cloud IaaS (Azure/AWS/etc.)
- Cloud PaaS (O365)
- O365
- Exchange
- Skype
- Office
- OneDrive
AIS’ managed service offerings are broken into management and support and include the following services:
- Management
- Monitoring/Alerting
- Patching
- Backup/Restore
- Reporting
- Support
- Support Requests (incidents)
- Service Level Agreement (SLA on response time, notresolution)
- Application Support
- Other Support
The following table shows some of our customers and the type of Managed Services work we’ve done for them:
| Customer | Project Description |
| American Gas Association (AGA) | Lift and Shift from SharePoint to Azure Web App
SharePoint On-Premises (VM)
|
| State Employees Credit Union | SharePoint On-Premises (VM)
|
| Concentra | Azure Web App
Citrix
|
| Presidential Inauguration Committee | O365 (Mail, SharePoint Online)
|
| Healthcare Receivable Specialists, Inc. (HRSI) | Custom Web App in AWS (IaaS)
|
| AIS Blog | WordPress hosted by Dream Objects
|
| AIS Internet | Orchard Web App hosted in Azure
|
If you’re interested in learning more about AIS’ Managed Services, please feel free to email me (mark.trevino@appliedis.com) or Bryan Kail (bryan.kail@appliedis.com) directly.
